How To Reach Our Concierge

Our process begins with understanding your unique requirements. We invite you to connect with our specialists through our secure online enquiry form, direct email, or WhatsApp. To expedite the curation process, we find it most effective when initial enquiries include key details such as your intended travel dates, the number of guests in your party, and your primary destinations of interest—whether the ancient landscapes of Komodo, the unparalleled biodiversity of Raja Ampat, or the cultural tapestry of the Banda Islands.

Please also share any preferences regarding the style of vessel. Are you drawn to the heritage and romance of a traditional Phinisi, the stability and space of a modern catamaran, or the speed and amenities of a superyacht? This information allows your assigned charter specialist to prepare a highly relevant and personalised preliminary proposal.

Every enquiry is managed by a single point of contact who will oversee your journey from the first email to your final disembarkation. This ensures continuity, deep understanding of your preferences, and a truly personal service that is the hallmark of the finest Indonesia luxury yachts experience.

Response Time & Process

We respect the value of your time and operate with efficiency and precision. Upon receiving your enquiry, you can expect an initial acknowledgement from your dedicated concierge within 12 hours. Our team, based in the heart of Indonesia, is structured to manage enquiries from across global time zones, ensuring a timely response whether you are in London, New York, or Sydney.

Our standard process unfolds in clear, consultative stages:

1. Initial Consultation: Following our acknowledgement, your specialist will review your request. They may reply with a few clarifying questions to better refine the selection of suitable vessels and potential routes.
2. Curated Proposal: Within 48-72 hours, you will receive a comprehensive, obligation-free proposal. This document typically includes two to three carefully selected yachts that match your criteria, complete with detailed specifications, imagery, crew profiles, sample itineraries, and transparent, all-inclusive pricing structures.
3. Refinement & Confirmation: We then invite you to discuss the options via email or a scheduled call. This is the stage where we fine-tune the itinerary, confirm culinary preferences, arrange diving or specific activities, and answer any remaining questions before proceeding to a formal charter agreement.
4. Logistical Coordination: Once your charter is confirmed, our work continues. We manage all pre-arrival logistics, from domestic flight coordination to VIP airport services, ensuring every detail of your journey is seamless.

Languages We Operate In

Clear communication is fundamental to the successful planning of a sophisticated charter. Our primary language of operation is English, and our entire client-facing team is fully fluent, ensuring nuanced and precise dialogue. Our editorial standards for all proposals, contracts, and communications are maintained at the highest level of international business English.

As an Indonesian-based company, our team is also fluent in Bahasa Indonesia. This dual-language capability is a significant operational advantage, allowing for seamless and direct communication with our vessel partners, local ground handlers, port authorities, and crew. This ensures that nothing is lost in translation and that your instructions and preferences are executed flawlessly on the ground and at sea.

Office Hours & Time Zones

Our operational headquarters are located in Bali, Indonesia, placing us in the Central Indonesia Time Zone (WITA), which is GMT+8. Our standard office hours are from 9:00 AM to 6:00 PM, Monday to Saturday. However, the nature of luxury travel planning requires a global mindset and a flexible approach.

We understand that our clients and partners are located across the world. Our team is accustomed to corresponding with family offices in Europe, travel advisors in North America, and guests in Australia. We monitor communications outside of standard hours and prioritise urgent requests accordingly. When scheduling calls, we will always offer times that accommodate your local time zone, demonstrating our commitment to providing a convenient and accessible service.

Visiting Indonesia (Komodo / Raja Ampat / Bali / Sumba / Wakatobi / Banda) national — Logistics

The Indonesian archipelago is vast, and reaching its most pristine cruising grounds requires expert logistical planning. Our service extends far beyond the yacht itself; we are specialists in the intricate travel dynamics of the region. We provide comprehensive support for all domestic travel associated with your charter on Indonesia luxury yachts.

For charters in the **Komodo National Park**, the gateway is Labuan Bajo Airport (LBJ) on the island of Flores. We coordinate the necessary domestic flights, typically a short journey from Bali’s Ngurah Rai International Airport (DPS) or Jakarta (CGK), and arrange for seamless, air-conditioned transfers directly to the harbour where your yacht awaits.

Journeys to **Raja Ampat** in West Papua are more expeditionary. The entry point is Sorong’s Domine Eduard Osok Airport (SOQ). This usually requires a connecting flight via major hubs like Jakarta (CGK), Surabaya (SUB), or Makassar (UPG). We advise on the most efficient routes and can arrange pre-charter accommodation in Sorong if an overnight stay is required, ensuring you board your vessel rested and ready for adventure.

For destinations like the **Banda Islands** (the fabled Spice Islands), access is via Ambon (AMQ), while charters around **Sumba** or the world-class dive sites of **Wakatobi** require their own specific travel arrangements. Our team possesses the on-the-ground knowledge to manage these complex transfers, including private aircraft charters, VIP airport handling, and luxury hotel bookings, creating a truly effortless door-to-deck experience.

Frequently Asked Questions About Planning Your Charter

What is included in the charter price?

Most of our Indonesia luxury yachts operate on an “all-inclusive” basis. This typically covers exclusive use of the yacht and its equipment (e.g., tenders, kayaks, dive gear), all meals and non-alcoholic beverages, and the services of the full crew. Specific inclusions like diving, park fees, and alcoholic beverages vary by vessel. We provide a transparent breakdown of all costs in our proposals, ensuring there are no surprises. Gratuities for the crew are discretionary and not included in the charter fee.

How do you vet the yachts in your fleet?

Our portfolio is a curated selection, not an exhaustive list. Every yacht is personally inspected by our team to verify its condition, safety standards, and the professionalism of its crew. We assess everything from the quality of the linens to the maintenance of the dive compressors. This rigorous, hands-on vetting process ensures that every vessel we represent meets the highest standards of safety, comfort, and service required for a true luxury experience.

Can you accommodate specific dietary requirements?

Absolutely. We take dietary needs very seriously. Prior to your charter, we will provide a detailed preference sheet where you can specify any allergies, intolerances (e.g., gluten-free, lactose intolerant), and culinary preferences (e.g., vegetarian, vegan, specific cuisines). This information is communicated directly to your private chef, who will provision accordingly and design a bespoke menu for your entire journey, ensuring a superb dining experience for every guest.

What is the best time of year to visit Komodo vs. Raja Ampat?

Indonesia’s climate is dictated by two main seasons. The best time for Komodo and the Lesser Sunda Islands (Bali, Sumba, Flores) is during the dry season, from April to October, when seas are calm and skies are clear. Conversely, Raja Ampat is at its prime during the northwest monsoon, from October to April, which brings calmer seas to that specific region, making it ideal for diving and cruising.

Are diving certifications required for all guests?

No, not at all. Our yachts cater to all levels of experience. For certified divers, our onboard PADI-certified dive masters will guide you through world-class sites. For beginners, many of our vessels offer “discovery dives” with an instructor or full PADI Open Water certification courses onboard. Please let us know your party’s experience level, and we will match you with the perfect yacht to meet your diving ambitions.

What level of internet connectivity can we expect at sea?

While cruising in remote parts of Indonesia, internet connectivity can be intermittent. Most yachts are equipped with satellite internet systems, which are suitable for sending and receiving emails and basic messaging. However, they are not designed for high-bandwidth activities like video streaming. We encourage guests to embrace the opportunity to disconnect, but we can advise on the yachts with the most robust systems if staying connected is a priority.

How are crew gratuities handled?

Crew gratuities are a customary way to show appreciation for excellent service, and they are left to the charterer’s discretion. The industry standard is typically 10-15% of the base charter fee. This is usually given to the captain at the end of the charter, who will then distribute it amongst all crew members, including those working behind the scenes. We can provide more specific guidance based on your chosen vessel.

Can you arrange private jet or helicopter transfers?

Yes, we frequently manage complex travel logistics for our clients. We work with trusted partners to arrange private jet charters to major Indonesian hubs like Bali (DPS) or Jakarta (CGK), as well as helicopter transfers to specific yachts or pre-charter resorts where facilities permit. This service ensures maximum privacy, comfort, and efficiency for your journey to and from the archipelago.

What is the booking and payment process?

Once you have selected your yacht and finalised the itinerary, we issue a formal charter agreement. To secure the booking, a 50% deposit is typically required upon signing. The final 50% balance is usually due 30-60 days prior to the charter start date. Payments are made via secure bank transfer. The entire process is handled with professional discretion and transparency.

How do you ensure privacy for high-profile guests?

Discretion is paramount in our operations. All communications are confidential, and we are highly experienced in working with family offices and security details to implement non-disclosure agreements (NDAs) and specific privacy protocols. The crew on all our vetted Indonesia luxury yachts are professionals who adhere to the strictest standards of confidentiality, ensuring a private and secure environment for all our guests.